Susan Brown & Stephanie Smith - Kinlin Grover Real Estate


Susan & Stephanie I have just submitted the “questionnaire” that was forwarded to me some weeks ago regarding my experience with Century 21 and it’s agent(s). Needless to say, I had nothing but wonderful comments to make. If you read it, you would probably blush at my very positive responses. I do hope you will get a copy. The questionnaire came from your CEO and I can only hope he takes the time to read it. I would expect him to compliment you and your daughter. I would also like to compliment and thank you (and Stephanie) for the wonderful support, advice, patience and even the humor associated with the very complicated and at times frustrating purchase of my Bacon Farm townhouse. There were so many surprises along the way and you managed to get me through it all. It was your knowledge of the market, your knowledge of the competition, your sharp business skills and your compassion for the business and your client. As you well know, I was going through some very personally traumatic times and you managed to get me through a potentially disruptive period and helped me settle. I am now well underway of making my house a home. Again, thank you from the bottom of my heart for being there and facilitating the purchase of Bacon Farm. I would not hesitate to come to you again in the future if the opportunity arises. Warm regards. Rick Cluthe Barnstable, Massachusetts
September 2006

Stephanie and Sue - We love our new Cape house. Thanks so much for all the time you dedicated to our home search. We found exactly what we were looking for in a second home. Fortunately you each have an overabundance of patience as we trekked through so many houses until we found the “perfect” one. And thank you for your 24x7 availability for each little detail in the closing and post-closing process. It’s a full-service operation from a great team! Sincerely, Bob Carr & Ken Elmer
Sale Date: May 12, 2006

Dear Stephanie & Sue... We are so very happy with our new home in West Barnstable! Relocating to Cape Cod, starting a new business as well as finding a new home; we had a lot on our plate. We truly believe that your help was the key to our smooth transition. From start to finish you kept in touch with us on a regular basis & kept us up to date on every detail of our purchase. You were always either a phone call away or an e-mail away. Even when you were on vacation! At every step in the process you went above & beyond for us. It was our good fortune to have met you both way back in November. You made the house hunt on Cape Cod a lot of fun! Thank you very much for finding us a wonderful new home & becoming friends along the way. Sincerely, Sarah, Aaron & Connor Rose
Sale Date: May 24, 2006

Dear Stephanie, Thank you very much for helping us to find our "dream house" on the Cape! From the first day that my husband and I found your agency and met you and your mother, Susan, you have both been truly interested in finding just the right home for us. Being from out of state, we especially appreciated the fact that no time was lost-- you chose appropriate homes to show us and kept in daily contact with us through e-mails and phone calls. I asked plenty of questions and you found the answers immediately! Most importantly, your beautiful smile and lovely manner made us feel that we could contact you at any time. Thanks to you, now we have a beautiful home on the Cape for us and for our grandchildren to enjoy for many years to come! Not only is it a good investment but it can be enjoyed year-round. Sincerely, Eleanor and Armedi Ubaldini
Sale Date: April 13, 2006

IMPRESSIVE SALES EARN CENTURY 21 Cape Sails SALES ASSOCIATES ONE OF THE CENTURY 21 SYSTEM’S TOP HONORS Susan Brown Earns Master Award for 2005 Sales Production... Sandwich, MA, April 1, 2006 – CENTURY 21 Cape Sails is pleased to announce that Century 21 Real Estate LLC recently recognized Susan Brown, sales associate with the office, as one of the System’s top-producers nationwide when it honored her with the coveted Ruby Level CENTURY 21 Masters Award. Ruby level status is awarded to an agent who has met minimum sales production of $100,000 or 30 closed transaction sides within a calendar year. A gold-plated lapel pin with ruby accent is awarded to the agent during the Awards Ceremony, in addition to a trophy and a personal invitation to a CENTURY 21 Top Agent Retreat. “ Susan Brown places her real estate wisdom and passion for life into her everyday business, helping to make clients more comfortable with the real estate transaction as they make what may be the most significant purchase of their lives” said Deborah Garner, Broker/Owner of CENTURY 21 Cape Sails. Susan is a valued and trusted real estate resource for the Cape Cod community and a major contributor to the overall success of CENTURY 21 Cape Sails and the CENTURY 21 System as a whole.” “It is truly an honor to receive the Masters Award and be recognized among such talent and dedicated group of real estate professionals,” said Susan Brown.
Susan Brown Earns Ruby Award

I just wanted to take a minute to express our sincere gratitude for the wonderful job Stephanie did in helping us purchase our new home. As first time homebuyers, my husband and I were a bit overwhelmed, initially. Stephanie´s easy-going nature and great personality made us feel at ease. She gave us appropriate advice and guidance and never made us feel pressured. It was also very nice to see her at the closing, as her only role there was to support us. We were actually sad when we finally did close, because it meant we would not be talking with her as much. We are so appreciative of everything Stephanie did for us and could not have asked for a better Realtor. Stephanie is professional, sincere, and kind and I would definitely recommend her to friends and family. Eric & Alyssa Pestilli
Sale Date: December 19, 2005